Services Terms and Conditions

Terms and Conditions

Get my Body Back after Baby Course

  • Courses must be paid in full to secure the participant’s place and access to the member’s page on the Mama Wellness Website.
  • Access to the member’s site is essential prior to the start of the course and is a pre requisite before attendance to week 1 of the course.
  • Participants will be permitted access once full payment has been made.
  • If the participant needs to cancel the course after booking there will be an administration charge of 50%. There is a 48 hour cool off period, so cancellations made within 48 hours of booking will receive a full refund.
  • If a participant gives notice of cancelling the course less than 48 hours before commencement of the course then no refund will be given. Refunds will be issued minus the 40% administration charge of notice to cancel more than 48 hours.
  • Refunds are to be requested by email to [email protected]
  • Participants can move their booking to another course if there is a space available with no charge provided that they give at least 1 week notice before the start of the course.
  • Once a course has started, no refunds will be given if the participant decides not to attend.
  • The course dates will be detailed prior to booking on the website and booking page.
  • If any week is missed then the week’s exercises are shown via video and PDF content online to help the participant catch up and use the exercises at home.
  • If there is another course running the same week elsewhere, if there is a space, you may join that same session you missed.
  • If the instructor is away with sickness then there will either be a replacement trainer to take the course or there will be opportunity to make up this episode at the end of the course.
  • For the courses that admit mums with babies, mums are entirely responsible for their baby’s health and safety, and the instructor or facilities are in no way responsible for any injury, harm or loss to an infant.
  • Babies must be either a non-crawler or be happy to be strapped into a car seat or buggy for the duration of the session.
  • Course participants have fourteen weeks access to the membership areas on the website from the time of booking.

For Exercise Class Bookings

  • Single class sessions are non-refundable. Please ensure you are able to attend before you book.
  • Block bookings are given 9 weeks for the 8 sessions to be taken (one week flexibility) from the time of booking.
  • Participants are subject to a 50% administration charge if they cancel a course of classes (Aqua or Mama Tone) within 48 hours of booking.
  • No refunds for courses will be given for courses paid for after 48 hours.
  • Refunds are to be requested by email to [email protected]
  • No refunds are given if you miss a session, or decide not to complete a course.
  • If you are unable to make a class, provided you give notice, you may join another class that week only. You must email this request via the website.
  • Class swaps are only permitted if a class space is available for us to offer you. We will not permit the class to be made up the following week. Requests must be made via email to [email protected].
  • For the courses that admit mums with babies, mums are entirely responsible for their baby’s health and safety, and the instructor or facilities are in no way responsible for any injury, harm or loss to an infant.
  • Babies must be either a non-crawler or be happy to be strapped into a car seat or buggy for the duration of the session.

For Consultations, Assessments and Reviews

  • Full payment is taken prior to your appointment for security purposes. Single sessions may be cancelled but only with a minimum of 24 hours notice. Refunds will not be given if notice is given later than 24 hours, whatever the circumstances.
  • If notice has been given then you can either reschedule your appointment for another date and time or request a refund.
  • Refunds are to be requested by email to [email protected]

For Workshops

  • Full payment is taken prior to the workshop for security purposes.
  • Participants can move their booking to another workshop date, provided there is a space available, and that they have given 1 weeks notice of the change.
  • Refunds for the workshop will only be issued within 48 hours of the booking.
  • Refunds will not be given if notice is given after 48 hours of booking, whatever the circumstances.
  • Refunds are to be requested by email to [email protected]

For Therapy Bookings

  • Full payment is taken prior to your appointment for security purposes. Single sessions may be cancelled but only with a minimum of 24 hours notice. Refunds will not be given if notice is given later than 24 hours, whatever the circumstances.
  • If notice has been given then you can either reschedule your appointment for another date and time or request a refund.
  • Refunds are to be requested by email to [email protected]
  • Block bookings for therapy courses must be paid for in either one single payment or by our instalment payment option.
  • Courses are non-refundable once the first session is taken.
  • Participants are subject to a 50% administration charge if they cancel a course of therapy sessions within 48 hours of booking.
  • If a client is unable to take one of the block booked sessions, providing adequate notice (24 hours minimum) is given, then she will be able to reschedule at a later date.
  • Rescheduling block booking appointments must be requested in writing to [email protected]