Services Terms and Conditions

Terms and Conditions

Foundation and Progressive Courses

  • Courses must be paid in full to secure the participant’s place and access to the member’s page on the Mama Wellness Website.
  • Access to the member’s site is essential prior to the start of the course and is a pre requisite before attendance to week 1 of the course.
  • Participants will be permitted access once full payment has been made.
  • If the participant needs to cancel the course after booking there will be an administration charge of 50%. There is a 48 hour cool off period, so cancellations made within 48 hours of booking will receive a full refund.
  • If a participant gives notice of cancelling the course less than 48 hours before commencement of the course then no refund will be given. Refunds will be issued minus the 40% administration charge of notice to cancel more than 48 hours.
  • Refunds are to be requested by email to [email protected]
  • Participants can move their booking to another course if there is a space available with no charge provided that they give at least 1 week notice before the start of the course.
  • Once a course has started, no refunds will be given if the participant decides not to attend.
  • The course dates will be detailed prior to booking on the website and booking page.
  • If any week is missed then the week’s exercises are shown via video and PDF content online to help the participant catch up and use the exercises at home.
  • If there is another course running the same week elsewhere, if there is a space, you may join that same session you missed.
  • If the instructor is away with sickness then there will either be a replacement trainer to take the course or there will be opportunity to make up this episode at the end of the course.
  • If participants need to repeat the Foundation course they will get 10% off the current list price.
  • For the courses that admit mums with babies, mums are entirely responsible for their baby’s health and safety, and the instructor or facilities are in no way responsible for any injury, harm or loss to an infant.
  • Babies must be either a non-crawler or be happy to be strapped into a car seat or buggy for the duration of the session.
  • Course participants have fourteen weeks access to the membership areas on the website from the time of booking.

For Exercise Class Bookings

For Therapy Bookings